Refund policy
Returns
30-day return policy, which allows Buyers 30 days after receiving your item to request a return for refund or exchange. Buyers are responsible for the return postage costs.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging with receipt or proof of purchase.
To request a return, please contact us at louise@nicolsonkiltmakers.com. Items sent back to us without first requesting a return will not be accepted. Please note that returns will need to be sent to the following address: [41a High Street, Dunbar, East Lothian, EH42 1EW, Scotland ]
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at louise@nicolsonkiltmakers.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Custom products (such as special orders or personalized items), and personal care goods (such as face masks) can not be returned.
We cannot accept returns on sale items or gift cards.
Please get in touch if you have questions or concerns about your specific item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging complete with receipt or proof of purchase.
